Johnny has over 20 years of professional experience in training and development, specializing in service training and field coaching. He has worked with clients in many regions, such as Hong Kong, China and Macau.
He has designed and conducted many service training, personal development and field coaching programmes for many organizations.
In Hong Kong, his clients include Sun Hung Kai Properties, Kai Shing Management Services, Hong Yip Service, AIA Insurance, Victoria Harbour Restaurant Group, Sheraton Hotel, Excelsior Hotel, The Mira Hong Kong, Hongkong Post, Transport Department, Immigration Department, Leisure and Cultural Services Department (Library Service), BMW, Broadway Cinema, TSL, Mirabell, Timberland, San Miguel, Eu Yan Sang, Watson’s Water, Ocean Park and Chun Au Knitting Factory, etc.
He has his specialty in the hotline services. Johnny has conducted training and field coaching for the following teams : MSIG Insurance (Hong Kong) Ltd, The Airport Authority Hong Kong, The Hong Kong Jockey Club, HSBC Insurance, Kowloon Motor Bus, Cathay Pacific (Internal Hotline), St. Teresa Hospital (Scanning Department), Hong Kong Electric, HKTDC, Friesland, Garden, etc. His trainings focus not only on acquiring skills but also inspiring a passion and a positive attitude for the hotline field staff.
In China, his clients include Guangzhou Centaline Property, Seiko Instruments, Hwa Kay Thai (China) Ltd. and other specialty retail stores.
He conducts public and in-house seminars in service excellence, such as seminars for Airport Authority Hong Kong and Hong Yip Service. He also conducts cultural event for Eu Yan Sang to further align the company culture. Apart from that, he is also very active in delivering public workshops.
He is especially effective in field coaching. With his passion and inspiration, he creates significant changes in leaders and frontline staff. Working with individuals or small groups, he gives very practical recommendations and motivates participants to aim higher and push harder.