Janice Lo

Janice started her career in 1999 as a retail frontline staff working in the fashion and beauty industry, where she was exposed to learning about the different needs and preferences of customers. This has inculcated in her the importance of listening, giving advice and meeting the needs of customers to excel in the trade. After years of serving different customers and polishing her professional skills, she naturally turned to the training profession.

With extensive knowledge of retail and consumer experience, Janice has proven track records in sales achievements in the L'Oréal Group, Estee Lauder Group and Clarins Group where she had initiated the following key projects: Boutique service ceremony Retail operation handbook Training modules to corporate and field staff on: Empathic Selling & Link Selling, Brand and Product Storytelling, Service Attitude, Customer Engagement, Feedback & Complaint Handling, Self-management Training modules to corporate and field managers on: Self & Team Management, Leadership Development, Internal & External Communication, Interview Process Staff development – from recruitment to performance evaluation system to career path Team building.