Customer Research

Qualitative and quantitative research that helps you understand market trends and customer voice and grasp every growth opportunity.

Research Areas

Traffic Count

Customer Satisfaction Survey

User Experience Survey

Exit Survey

Brand Analysis

Behavioral Studies

Product Testing

Concept Testing

Research Method

Online Methodology

Online Survey
Online Focus Group

Online In-depth Interview

Traditional Methodology

Live Focus Group
Face-to-Face in-depth Interview

Street intercept interview
Telephone Interview

Survey on Shopping Experience in HK and Mainland China

Recently, more and more Hong Kong consumers are crossing the border to shop and dine in Mainland China.

What are the driving forces?
What do local consumers care most about when they chose where to shop and dine?
How should local service providers improve to remain competitive?

Discover more insights from our recent survey!

Why Tiptop?

Familiarity of Research Team with the Market

The team has accumulated many years of experience in service industries and better understands your market, customers and needs.

Experienced Research Team

The highly proficient team can tailor the most suitable research methodology and answer your utmost concerns.

One-stop Research Service

Full range of research solutions covering research design, implementation, and analysis offers you convenience.

Shopping Cart

Customer Research

Research Areas

Research Method

Survey on Shopping Experience in HK and Mainland China

Why Tiptop?