Mystery Shopping
Mystery shopping is hiring trained assessors to visit the stores incognito as customers, record objective behaviors and the interaction process, and being able to observe and record a complete service journey.
Mystery shopper service audits provide insight on?
![](catalog/view/theme/tiptop/images/icon-13.png)
Pinpoint the pain points of your customers, reducing complaints and negative comments online
![](catalog/view/theme/tiptop/images/icon-13.png)
Measure service delivery, check consistency, and identify room for improvement for your brand
![](catalog/view/theme/tiptop/images/icon-13.png)
Provide an objective view on service delivery and help reveal the blind spots
![](catalog/view/theme/tiptop/images/icon-13.png)
Gather service cases and identify opportunities for growth and development
![](catalog/view/theme/tiptop/images/icon-13.png)
Tell you whose work to recognise and how they did well in service
![](catalog/view/theme/tiptop/images/icon-13.png)
Regular reports inform store managers their strengths and weaknesses in service, and areas they should do better next time