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Our Consultancy Approach

Management systems and structures not keeping up with the rapid pace of organization development and store openings? Management systems and structures not keeping up with the rapid pace of organization development and store openings?
Organization needs to break through the bottleneck in development and enhance overall brand image (Rebranding)? Organization needs to break through the bottleneck in development and enhance overall brand image (Rebranding)?
Barriers within departments, breakdown in communication, difficulty in collaboration or even conflicts across departments? Barriers within departments, breakdown in communication, difficulty in collaboration or even conflicts across departments?
Low team morale, employees lack motivation? Low team morale, employees lack motivation?

Advantages

Holistic and Systemic Change

Promote the transformation of service management and establishment of management systems from the perspective of organizational development and across all levels from the top management to junior workers

Total Service Management is a practical and effective change management framework that combines five key elements: strategy assessment (Assess), total alignment (Align), diverse training (Acquire), skills application (Apply), and continuous reinforcement (Ascertain) and which requires the cooperation of the entire organization, from strategy execution to system building to implementation.

Focus on In-Store and Practice

Providing on-site support such as training and management tools for a real change in the behaviors of the organization.
 
Field coaching is an effective method to bridge the gap between knowledge and application, to support the transformation of learning to professional management, to solve the challenges in applying the knowledge learnt in real work situations, enabling management tools and skills to be executed effectively and consistently.

In-depth and Precise Exploration of Needs

In-depth and precise research and exploration to help you understand the current state of your business, find focal points for improvement and breakthrough.

Customer Research uses qualitative and quantitative research methods to diagnose needs within the organization, analyze problems, explore market potential and voice of customers, gain insights to formulate strategies with precision.

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Customer Journey Mapping redesigns the customer journey based on the Design Thinking principle to provide a clear and easy-to-understand map for a customer-oriented strategy.

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Quantifiable Results

Quantify the effectiveness of research projects, and provide long-term evaluation mechanism

 
Mystery Shopping provides a quantifiable benchmark for change effectiveness, as well as a basis for continuous implementation and improvement of the organization.