Endorsement

Just want to express our gratitude towards Clement's workshop yesterday (Handling Complaints and Difficult Situations Effectively for F&B Industry) which we all find insightful, practical and relevant, and it's not boring. Have met Clement twice I think which I always find him very professional and articulate in the meeting, but at times of training – Clement is very engaging and really pinpointed on issues which I think all the managers at operations level would find relevant and resonant.

Oriental Watch Holdings Limited strives to provide excellent service to every customer by upgrading the service quality. Since 2008, we have invited Tiptop Consultants Ltd. to implement a continuous mystery shopper programme. It isn't limited to provide us information about the service level of our frontline staff, but the updated market practice as well. Thanks to Tiptop's detailed report, client-oriented support and practical training courses, this programme helps us to enhance our service level and formulate reward system to recognize our frontline staff more properly.

We are glad to work with Tiptop, and we look forward to continuing our partnership.

We received plenty of positive comments from the team and all those activities throughout the workshop were "to- the- point". A very good experience for me as well.