Endorsement

很高興跟天高合作神秘顧客項目，因為天高有很多專家，他們在設立神秘顧客評核前會給予我們很多市場資訊，讓我們可以取得最新資訊。在報告中，神秘以第三者所提供的評語，讓報告的結果更有公信力。同時，報告內的數據分析，對培訓方面的工作也有很大幫助。再加上管理層的支持，同事便更有信心做好服務。

感謝天高協助我們舉辦「願景．使命．溝通」這個線上研討會。過程中感受到天高的團隊包括Ricky，Vera和Tracy都很用心為客戶去設想，亦非常投入和樂意為客戶付出。雖然籌備時間非常短，但Ricky能夠很快地掌握我們的想法，並很立體的呈現在研討會中。在這次線上培訓中，Ricky帶領得非常好，整個研討會的連貫性和結構性，包括我們聾福會主席丶總幹事的分享和同事們的訪問，都非常流暢及配合得很好，再次多謝天高團隊！

Ricky has been our important partner throughout the whole project. He demonstrated much patience in identifying our needs and customized the training contents for our staff accordingly. He also availed his team to provide professional support for us in the project of designing customer satisfaction survey, formulating key performance indicators, drafting customer service guidelines, and so on. His extra effort and strong commitment in the project have never been comparable.

We've been appointed Tiptop to be our training consultant in several consecutive years and found it's programs are effective and comprehensive. The whole team were enjoyed and benefited from the programs very much especially with Ricky's professionalism. Big thanks to Ricky!