客戶讚譽

Tiptop 是一間專業、經驗豐富、負責任、由心出發去幫助客人的公司。自2018年起，但馬屋一直與Tiptop合作無間。 Tiptop 的顧問 Clement和Ricky能針對我們的痛點，為我們度身訂做不同的培訓項目，當中包括服務提升計劃、員工職能發展及神秘顧客調研項目等。在過程中，天高的顧問及團隊，都非常用心地令每個項目達致理想效果， 當中 的每個細節都考慮周詳，非常專業。我們真的很高興找到如此合拍的合作伙伴。

We want you to know how pleased we are with the outstanding service your team have given us. Last year, we accomplished 2 campaigns altogether with a very tight schedule, we nailed it from impossible to possible. We sincerely appreciate the way you conduct business - the seamless, thoughtful, professional service that your team provided. Your team truly demonstrated what the best customer service really are, we acknowledge not only the skillful consultant Ricky, but the whole exceptional business team Vera and Katherine.

本集團採用天高的神秘顧客服務多時，欣賞天高團隊做事態度認真、嚴謹。他們會先審視品牌所需，從而提供專業意見及制定神秘顧客評核準則。在分析報告中亦可讓我們清楚了解每間分店的服務實況，從而作出適當改善，有效提升前線同事的服務質素。

I would like to take this opportunity to thank Yoyo for her always available to handle our requests effectively. We sincerely appreciate the excellent work Tiptop’s research team has demonstrated on our project. Citistore is always striving to improve our customer service in order to serve our customer better. We have been using Tiptop Mystery Shopper Programme for a few years and our company is happy to see the progress of our staff and set up service standard at store level.