Customer Focused is one of our missions as being a global leader in the sporting goods industry. We strive to improve our products and services, which excel our consumer expectations and provide them with the highest value. We appreciated Tiptop as our business partner in supporting us to execute the mystery shopper assessment for “Star Service Program” and providing their professional solutions which align with our service standard.
Ms. Karen Hung,
At Dah Sing Bank two of our main corporate guiding principles and values, have always been Customer Commitment and Compliance. To keep us on our toes, we have been inviting Tiptop to carry out mystery shopper assessments on both our Financial Services and Counter Services since 2009. Tiptop has also been providing ongoing professional advice on compliance and service quality issues for us. We are delighted to work with such a professional team and look forward to continuing our partnership with them in the future.
Ms. Charmaine Lo,
Impressive & excellent customer service and knowledge of customers' needs are our definitions of victory. We partner with Tiptop to pursue these goals because they, too, believe in the same definitions of victory - "Service Excellence starts with understanding customers’ need". It is an undeniable fact that Ms. Lillian Kong, Ms. Lavinia Lai & Ms. Grace Cheung are the expert of experts in this field to provide marvelous service and knowledgeable advice in Focus Group Marketing Research for my company.
Ms. Jessie Cheung,
Oriental Watch Holdings Limited strives to provide excellent service to every customer by upgrading the service quality. Since 2008, we have invited Tiptop Consultants Ltd. to implement a continuous mystery shopper programme. It isn’t limited to provide us information about the service level of our frontline staff, but the updated market practice as well. Thanks to Tiptop’s detailed report, client-oriented support and practical training courses, this programme helps us to enhance our service level and formulate reward system to recognize our frontline staff more properly. We are glad to work with Tiptop, and we look forward to continuing our partnership.
Ms. Galy Yip,
I would like to express my sincere thanks for all of your staff to provide a quality Mystery Shopper Programme for our company. Beatrice and her teammates are so professional and provide valuable recommendations on audit form design, analysis report, and logistics arrangement. We feel very comfortable working with you all and appreciate your devotion to our project.
Ms. Anita Leung,