Grace is a wonderful speaker whose lively speech in the seminars had brought us good insights into the current trend of requirements for professional customer service.
Mr. Kwok Lit Tung,
It is important for us to operate as a team to ensure that we deliver together the best possible service to our clients. It was great to see that on a free Saturday so many of us took part in a perfectly organised team building event. The positive spirit and engagement but also the big laughs were a wonderful demonstration of good teamwork while by executing the ‘missions’ we also learned that we can even do better if we communicate more and have an open mind set. The ‘final’, building the bridge all together was for me the highlight of the event.
Mr. Coen van der Lubbe,
I must take this opportunity to thankTiptop Consultant for delivering the 2-day training to us. Without doubt, Johnny has done a great job and I am sure it was one of the best training we have ever had! He is very professional and competent as a trainer. He had a very good manipulation on the learning atmosphere, and integrated our SEB features into the examples… Our participants were all very satisfied with the training.
Ms. Cara Leung,
I would like to take this opportunity to show my gratitude for Grace’s professional input throughout the Service Excellence Program. Feedback received from our colleagues is encouraging, especially from our Executives.
Ms. Cathy Yau,
Grace is experienced in workshop delivery and able to attract the participants’ attention. Moreover, her sense of humor makes the atmosphere more relaxing and engaged. The overall program ran smooth and good comments were received because of Grace’s excellent delivery.
Ms. Phoebe Yu,
Grace has helped us design and conduct field coaching system which is very useful and has inspired our shop supervisors to adopt more systematic approaches in managing shop and service.
Ms. Anita Leung,
On behalf of Parknshop, I would like to send my heartfelt appreciation to Raymond and Tiptop's dedicated team for facilitating a successful and well-received conference for Parknshop. I am also anxious to congratulate Raymond on his team's dedication and commitment to customer satisfaction. Despite the tremendous time pressure and the frustration of last minute changes, Tiptop's members all tried their very best to fulfill our needs without any hesitation.
Ms. Winnie Chow,